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Frequently asked questions

What is the validity period of a Commercial EPC?

A Non-Domestic EPC is valid for 10 years unless it is superseded by a more recent certificate.

The calculations required for producing a Commercial Energy Performance Certificate are performed by a certified Non-Domestic Energy Assessor (NDEA).

When a building is offered for sale or lease, the seller or landlord must provide the EPC free of charge to any prospective buyer or tenant. The seller or landlord must have an EPC prepared for the building before the market process. The EPCs are also required for the construction of a non-residential building.

Yes, PropCert provides dependable Domestic EPCs with countrywide coverage and fully accredited Domestic Energy Assessors. We produce EPCs for existing domestic dwellings, new builds, conversions, and extensions by undertaking energy assessments on a home. The EPC is generated by entering the energy assessment data into specialised software. This creates the EPC which is then lodged into a government central register.

When you place an order with us, you get access to our platform that lets you check its status in real-time.

With PropCert, the process of producing a certificate takes up to 3-4 days.

Our process is fast and straightforward. It involves 4 steps:

You place your order through our portal in less than a minute and receive a confirmation text message and email.
Our fieldworker contacts you within 24 hours to make an appointment usually within 1-3 working days of the order. We will email you with confirmation of the time and date.
Field assessments of the property’s energy performance.
Once complete, the property certificate will be uploaded to our portal and you will receive an email notification

What should I do if I notice signs of wear and tear in my boiler?

Even if the annual service is not yet due, you have to contact a qualified engineer immediately in case you sense that your boiler is exhibiting signs of wear and tear or of any abnormal conditions.

During a boiler service, an engineer will visit your property and perform a series of safety and efficiency checks on your central heating system and its components.

Regular boiler servicing is critical to ensuring your unit is running safely and efficiently.

A residential property that has mains gas is required to obtain a Gas Safety Certificate every 12 months. All gas appliances including boilers, gas hobs, and gas fires will be inspected.

You should have your Heating system checked and serviced at least once every year.

Does my charger need Wi-Fi?

Most of our EV chargers are smart-enabled and you can control them through their associated app. So, if you want to fully benefit from the intelligent home charging capabilities, you need to connect to your Wi-Fi network.

Not all plug-in vehicles are eligible for the OZEV EVHS grant. Fully electric vehicles are eligible if they are on the OZEV list. For plug-in hybrid vehicles, the calculated CO2 emissions must be below 50g/km.

OZEV maintains a list of the eligible vehicles here.

As the government continues to work towards zero emissions, they have continued an initiative that contributes up to £350 towards the installation of electric vehicle charging points as long as you meet the new OZEV criteria as of 1st April 2022.

Here’s everything you need to qualify for the OZEV grant:

You are a homeowner who lives in a flat or you live in rental accommodation.
You own the property/have consent from your landlord to install a charge point.
You have designated private off-street parking with good access for an electric vehicle to be charged safely.
You own/have ordered an eligible vehicle or have leased one for at least six months.
This is your first or second claim for an eligible electric vehicle.
There are two extra requirements related to the EV charger and its installation:

You must install an OZEV-approved charge point, such as the units offered by EV Chargepod.
Your EV charger must be mounted by an OZEV-approved charge-point installer.

The standard installation of an EV home charger with EV Chargepod includes:

Up to 3 hours of fitting time
Fitting of the EV charge point on a brick or plaster wall, or to another suitable permanent structure: The EV charge point must be fixed to the main property and able to utilise the property’s earthing arrangement, which must meet current regulations – we are required to check this by law
Surface mounting of cable – i.e. no conduit or chasing: Up to 10 metres of cable are run and neatly clipped to the wall between the electricity distribution board/consumer unit and the EV charge point
Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick (if necessary)
The fitting and testing of electrical connections and protections required for the EV charge point
Installation of a 40A MCB Type B (space in existing consumer unit required).
We will back up your charger with a 2-year warranty and installation – with a guarantee of 12 months. All our chargers meet strict government regulations and safety standards. You’ll receive an electrical certificate for your EV charger installation.

With EV Chargepod, the cost of a fully installed EV charger starts from £549 with the government OZEV grant.

Some electric car owners benefit from a £350 OZEV grant for purchasing and installing a home charger (provided they meet the criteria set out by OZEV).

Once installed, you only pay for the electricity you use to charge.

Government-funded OZEV grants can provide 75% of the cost of your electric vehicle home charging point, up to a maximum of £350 – leaving just a small contribution from you.

Claiming up to £350 off the cost of your new home charging point is as easy as ABC! Here’s how:

You have to answer a few simple questions, meet the criteria set by OZEV, and share some documents with us. Once you have placed your order, we will send you a link to a step-by-step survey and we’ll take care of the rest.

We will complete all your paperwork (16 pages) to enable you to benefit from the government’s / OZEV’s EV charger grant subsidy.

With EV Chargepod, you don’t even have to wait for your subsidy – you pay the price with the grant already calculated.


To find out more about the electric vehicle home-charge scheme, check out the customer guidance.